Good benefits, great people, poor leadership, mediocre pay - Senior Support Specialist Shopify Employee Review

3.0
Nov 24, 2025
Recommend
CEO approval
Business outlook

Pros

Shopify had great benefits, such as their dental/health care, life spending account. Co workers and culture generally good.

Cons

Pay was mid. leadership was very bad and lots of favourtism, it was often clear they had no idea how to lead or how to do the job. Pay was okay

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5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

1.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

High comp and AI forward. One of the few remote places left.

Cons

Upper management basically openly disdains the “working class”, and it’s a major jostle among the VP and Director level for currying favor with the CEO. The investment in AI tooling is smart but also the C suite majorly suffers from AI psychosis, it’s embarrassing, actually.

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