Good benefits but poor treatment of employees - Money Support Specialist Shopify Employee Review

2.0
Sep 26, 2025
Recommend
CEO approval
Business outlook

Pros

Salary and benefits are good

Cons

There is a general dehumanisation of the support going on, impacting the mental well-being of the employees, and a general dismissal of that fact by management and higher management. There used to be possibilities to grow and evolve within the company, which are gone - now employees are either stuck in the position they're highered in or they'll be move forcibly to teams they didn't even apply to to fill in the gaps created by higher management decisions with low to no recognition at all

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5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

1.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

High comp and AI forward. One of the few remote places left.

Cons

Upper management basically openly disdains the “working class”, and it’s a major jostle among the VP and Director level for currying favor with the CEO. The investment in AI tooling is smart but also the C suite majorly suffers from AI psychosis, it’s embarrassing, actually.

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