Bad management at this particular shell - Customer Service Representative Shell Employee Review

2.0
Jul 5, 2022
Recommend
CEO approval
Business outlook

Pros

Some nice understanding customers. And when the shift was over

Cons

Working at this particular shell garage was awful you are overworked .worked on my own between 5pm and 11pm where I had to lock up by myself which was extremely worrying . Being on your own at work rush hour and having to cook work on tills watch the forecourt whilst people put their fuel in take fuel delivery's .if a pump stopped working ypu would have to go out and section it off leaving in one in the store .card machines constantly broke. Needed a manager to over ride things on till but there was never a manger on shift with . And being treated like rubbish by alitnif the customers this job took a toll on my mental health . This may just be for the particular shell garage i worked for so

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5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Shell is a wonderful company to work for. They truly support your continued development and many employees have been here for 20+ years. The work culture is one that provides a feeling of true psychological safety.

Cons

There are lots of meetings.

4.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Early career engineers are given significant ownership and exposure to complex operational challenges. Strong focus on safety, technical development, and collaboration across disciplines. Opportunities to work on high-impact projects, interact with senior leadership, and contribute to decisions affecting major assets and infrastructure.

Cons

Workloads can be demanding, and priorities can shift quickly based on operational needs. Decision-making processes can be slow due to organizational complexity, and geographic mobility may be necessary for certain career opportunities.

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