Customer Success = Awful - Anonymous employee Quantcast Employee Review

1.0
Nov 29, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Start up perks like beer cart, happy hours, snacks and laid back attire.

Cons

Unfortunately I'm still trapped in this role as a Senior Customer Success Specialist. Tenure is short here and I've seen so many good people go. Due to the company's reorg the CSS role was created and the responsibilities are to carry out the 'behind the scenes' work around campaign build and setup. When things go sour the CSS is the first one to be blamed. Lack of support from leads and no accountability. No one complains to upper management and it's all done behind their backs. Would not recommend anyone for this role.

Explore other reviews about Quantcast

5.0
Feb 6, 2026
Recommend
CEO approval
Business outlook

Pros

I've been here for almost a year. This place has been nothing but fantastic to work for. My team has great communication and awesome personalities. The term "a good manager is worth their weight in gold" is an understatement on how good my manager is! The P&P team really strives to always find better ways to enhance the employee experience. I consistently feel recognized, appreciated and valued for the work that I do. I can honestly say that I do indeed love my job!

Cons

I haven't really experienced any cons working here at least in my roll. The one issue discussed was recognition but that's consistently getting better throughout the organization.

1
4.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Talented Co-workers Technically challenging work Decent work life balance Good management

Cons

Pay on the low side Sleepy office

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