Pros
Company discount, nice work environment,
Cons
MANY rude customers, back to back calls everyday, average call time requirements need to be reevaluated, especially for the demographics of the customers who call in, sometimes it takes 2 minutes for them to just remember what they called about and to verbally explain the problem they are having. AHT should definitely be restructured. The motto "It starts with us" should be taken into consideration in wanting to provide the best customer service and resolve the issues the customer has THE FIRST time they call instead of having to rush them to meet AHT and then not getting their issues completely resolved because we are watching the AHT to get to next call and then customer ends up having to call back in.