2.0
Feb 5, 2025
Current employee, more than 3 years
Philadelphia, PA
Recommend
CEO approval
Business outlook
Pros
Working remotely is a plus. They offer benefits from day one.
Cons
No room for growth. No schedule change. They say you’ll be eligible but they choose their favorites and go from there. Micromanaged like crazy. Their metrics are unrealistic for the amount of calls coming in. 90% of calls are older people who do not know how to use their phones, emails or the app. So of course our calls weren’t going to fall into the unrealistic handling time they force everyone to follow. CS&E Reps were told over and over again that they were NOT sales reps. Then the CS&E reps started getting punished and write ups if they can’t get a certain amount of upsells. I thought we weren’t sales reps?