Pros
Decent benefits and work related perks, employee shopping discounts.
Cons
You are setup for failure you are scored for aht, attendance points, and upsells that cs should not even be responsible for when you get 0 attendance points you go up to some qvc people to get terminated. If you get placed on a level no matter what you will never be given the opportunity to advance, supervisors are babysitters, and you think you have it all down before being released from training and you so totally do not.They are a revolving door 50 employees out the door and 50 in training to really cause a mess with the customers! Company has completely lost sight of their customers and really don't care about them it's all about going over your average call times, putting every second in Verint and loosing attendance points. If your sick even with covid this place does not even accept doctors notes too bad! I really had high hopes for this job and it is ending up turning my stomach everyday with nerves wondering if I will have a job.