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      QVC

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      QVC reviews

      OK - Master Control Operator QVC Employee Review

      3.0
      Jul 24, 2015
      Master control operator
      Recommend
      CEO approval
      Business outlook

      Pros

      Strong focus on positive workplace environment. Benefits package very satisfactory. Employee discount on products. Cafeteria on site is affordable and good quality. Starbucks coffee on site as well.

      Cons

      Strong focus on money instead of on customer satisfaction. Difficult to advance career and get promoted. Necessary to work weekends, holidays, and nights.

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      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      Jun 20, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Only pros - wfh and you get a nice discount

      Cons

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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