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      QVC reviews

      Mixed bag - Customer Service Representative QVC Employee Review

      3.0
      Mar 27, 2022
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home. Great when your Supervisor or Mentor answers your chat question. Good, when people are kind on the phone. Good when all the software does it's job.

      Cons

      Lots of software issues. No way to ask a question except on chat. That’s hard when they don’t answer quickly or ever. AHT average handle time. This is the downfall of Customer Service in my opinion. Your times for every call, must average 245 seconds. So, too hard to take care of the customers. Some require 15-20 minutes to do them correctly. Always pushed.

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      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      Jun 20, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Only pros - wfh and you get a nice discount

      Cons

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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