A nice company - Customer Service Representative QVC Employee Review

2.0
Mar 2, 2015
Recommend
CEO approval
Business outlook

Pros

A great company to work for nice benefits. A really good discount for mechandise.

Cons

I worked there for over two decades started out great but ended very badly. No fair chances for advancement seems as if people who are promoted are preselected. The culture of the company has changed drastically over the last few. Managers and supervisors were some the worst people I have ever worked for to the point where they would not even speak to you or say Hi some days. It was very odd. No value placed on what you know just who you know especially as far as getting promoted.

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5.0
Jun 21, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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