Pros
- little gifts sent frequently - some really great people employed there, but none in management - great coffee machine in the Toronto office, not so great in the Hamilton one
Cons
- Management is completely useless and clueless. Like, it's the case of failing upward here. None of them have any training and don't know how to actually manage people or departments. They expect you to come up with your own role, goals, etc. and don't offer any guidance at all. God forbid you make a mistake, instead of coaching you and moving on, they expect you to figure things out yourself and report back to them. I felt like I was doing their job for them a lot of the time. Also very two-faced, saying you're doing fabulous but then changing their tune whenever it suits them or the business goals. Saw a lot of great talent leave for those reasons. - No career path or forward momentum. Come for a visit, but don't stay too long! There is no room for advancement, especially in the customer success/Investor Relations area. Lots of turnover, you'll see a lot of good people come and then go, either for a better opportunity, or mysteriously let go. Several team members were let go without cause (we stayed in contact so I got the real details of what went on. One person was an excellent performer and made one mistake, to be fair. They had to write their own PIP, manglement didn't even know how to do one! They never received any feedback or coaching and were consistently told they were doing a good job at everything until one day they were let go without notice. I've messed up a few times and after hearing that experience I knew I needed to start looking elsewhere. You should not be let go suddenly without a paper trail, coaching or multiple offenses. Ugh) - Below average compensation. The "unlimited vacation" pulls you in, but if you take more than 2 weeks a year you're put on the "to fire" list. So none of that work-life balance you're looking for. Forget getting a decent raise, too. - The culture has its good moments but is mostly toxic. They expect you to work crazy hours all the time, even if you don't actually need to! Even if you manage your workload well, "it looks bad" if you're not on Slack at all hours or burning the midnight oil. I used to just make stuff up so people would give me a break, but really I only needed a few hours a day for my job (I was experienced) - "Always on" mentality. Instead of focusing on my work and doing a good job, I was expected to participate in stupid slack threads and convos all the time and inane company events. Every Friday morning wasted by the CEO droning on about something or other instead of just letting us get to work. So many of the teams were overworked, I don't know how they are still there. I don't want to drink your damn Koolaid and pretend to be peppy and that Q4 is the shizz and everything is perfect all the time. I just want to be a pleasant professional, doing my job. I felt like I was back in high school with the cliques and the "rah rah's!" from management. - Moving too fast. They took on too much business all at once with no plan, staffing, training, processes or procedures to actually offer good service to clients. It was a real sh*t show and I doubt it's gotten better recently. Totally disorganized, poor knowledge organization and management. You never knew where to look for information, if it was accurate or who to contact about it. Plus it was always changing! I've worked at start ups before so I understand growth and a bit of the crazies but this was just poorly done all around. - I met some great people there, but honestly, it's a bit of a cesspool that you probably want to stay away from. They're not as nice, shiny or cool as they look at first. I hope this review helps someone make an informed decision!