Pros
Fully remote, good benefits, pay is competitive.
Cons
Workload can be overwhelming with tons of programs/ steps to complete a simple estimate. In charge of the entire repair process where things could be delegated to greatly increase speed. Get bogged down in too many little tasks. Will continue giving you work when you’re already drowning and then question why it all didn’t get done or customers didn’t get updated. Work can become very repetitive taking the brunt of anger from shops when they don’t agree to progressives policy’s there is no negotiation it’s just that’s the way it is. Have to send all work to get authorized by a manager only to wait hours , move on to the next thing while waiting have to come back and fix a $5 item on your estimate.