They CANNOT be trusted and Communication is Abysmal from Leadership - Software Quality Assurance Analyst Paycom Employee Review

1.0
Dec 15, 2022
Recommend
CEO approval
Business outlook

Pros

Paycom has great benefits. I have genuinely met my people here. I love all my coworkers.

Cons

Upper management does not listen to their employees. They send Gallup surveys semi-annually and they ignore the feedback. They pretend like your feedback is meaningful but they won't listen to what employees need/want. They do NOT address any real concerns. In previous years, directly before Christmas, they have pulled all of the development department into a zoom meeting to discuss company revenue which is always 30% or higher in growth, and then proceed not to say Happy Holidays or this year we want to share the wealth by giving bonuses, but thanks and that's it. This has been repetitive for the last 3 years at least. 2020 was a rough year and our leader Chad told all development leaders in a face-to-face meeting in the Paycom parking garage in 2021 that productivity was beyond what it was for in-office work and we would be in a WFH setting permanently. Two days ago we were served with a company announcement 1 hour after another, starting with supervisors, followed by Team Leaders, followed by the remaining members of the development department we are expected to be back in-office full-time starting in January. Since we had all clearly been lied to previously this made it extremely difficult to put on a game face and reason with team members. As a leader myself, I am disappointed in the little time that I was given for such an announcement. I was ill-prepared to have this difficult discussion with my team. I do not approve of the manner this announcement was handed down moreover do not appreciate the disrespect. We are humans. We have lives outside of Paycom. Work is a huge factor in all of our lives. Work accounts for over a third of how our lives are spent. We often plan life around work. When the original announcement was made about permanence people made permanent decisions that include expanding their family (whether it be human kids or animal ones), purchasing homes in further locations, and choosing Paycom over other employment opportunities. There were people that had just accepted offers; currently, in their second week of training with the impression that WFH was permanent to be told 2 days ago, that is all changing. Daycares are closed for the holidays and waiting lists are long. The inconsiderateness of this company is alarming. I think it's just cruel to do this right before Christmas. All trust that I had in this company is shattered. I truly believed that I would spend the rest of my life serving Paycom. I have been employed for almost 8 years and I have slowly watched Paycom slip on showing that they care about their employees. Need even more proof they do not care? They are only responding to positive reviews on this forum. I can no longer in good faith recommend this employer.

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Paycom Response
3y
Our winning culture has been fostered by our team members, and their well-being is always one of our top priorities. We're disappointed to read your review and understand you are processing this change. Your feedback is valued, and we encourage you to reach out through our internal channels like Ask Here or at hrmgmt@paycomonline.com if you'd like to discuss further with an HR professional.

Explore other reviews about Paycom

5.0
Jun 26, 2026
Recommend
CEO approval
Business outlook

Pros

Great environment to be working in

Cons

Job security was really scary

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Paycom Response
2d
We’re glad to see your experience reflect the collaborative, high-performance environment we maintain at Paycom.
2.0
Jun 30, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You can make a lot of money if you are in the right territory and have a good client base that hasn’t been oversold by previous AMs. The training is very good and you will make good friends! The people they hire are smart and fun to be around

Cons

If there has been high turnover in your territory it will be hard to sell as the clients have products that have not been properly implemented and are likely gun shy to purchase. It will also depend how “over promised/under delivered” their experience with new business is. The work/life balance can, and probably will, become very toxic. You are on the road constantly if you have a travel heavy territory which makes it difficult to get admin work done during business hours. You will be working before and/or after work - probably on the weekends as well. Ask for transparency in your territory assignment. You want to know how far your furthest client is as you will have to go see them in person at some point

1
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Paycom Response
23h
This is a performance-driven role with high expectations, and team members are given clear direction and the tools to succeed. Those who consistently deliver see meaningful rewards for the work they put in. Please share further feedback with your leader.
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