Over promised and under delivered. - Sales Associate- Rack Nordstrom Employee Review

2.0
May 17, 2015
Recommend
CEO approval
Business outlook

Pros

Clean, safe, technology. Loss prevention staff were great, always there when you need them.

Cons

Hired as full time, hours given ultimately depend on store sales. Highly stressful, managers constantly talking in headphones about opening charge accounts. Under staffed. Horrible store manager. Miserable experience.

Explore other reviews about Nordstrom

5.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, team, and work/ life balance.

Cons

Growth is more reachable if you're in Seattle.

2.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

2
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