They suck you in to their "great customer service" lie - Customer Service Representative Nordstrom Employee Review

1.0
Dec 31, 2013
Recommend
CEO approval
Business outlook

Pros

They have Leave earlys during certain parts of the year so you can not get an attendance point.

Cons

The pay sucks. Just because you are not "commissioned" you get NOTHING for selling things. You sold $2,000 in one sale? sucks to be you cause your still only getting $12.65 an hour. They try to sell you on this pitch of "We don't pay you to sell stuff because we don't REQUIRE you to sell stuff" wow...that's a load. Also I should have listened to people when they told me Nordstrom has gone down hill with employees. The benefits have gone way up, they say they won't require overtime then the same week they say "Add a shift or we will do it for you, and if you don't you will get an attendance point". The Managers at this places are about as smart as a coconut.... seriously almost none of them have proper education. And watch out for that at home program, they hire from outside the company now so make sure your prepared to feel like the little people the Nordstrom brothers love to step on.

Explore other reviews about Nordstrom

5.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, team, and work/ life balance.

Cons

Growth is more reachable if you're in Seattle.

2.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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