Good to work at, ...if you're really good friends with management. - Sales Associate Nordstrom Employee Review

1.0
Aug 25, 2009
Recommend
CEO approval
Business outlook

Pros

For retail, it has the best pay.

Cons

Management plays huge favors with their friends. Unless you're in that inner circle, forget about being treated fairly and moving up in the company. For a company that strives to offer the best quality to its customers, its funny how Nordstroms still uses such ancient equipement. Then again, there are more 'Made in China' products than anything else, so I guess it makes sense. This company was made into popular and successful because of how they took care of their customers and their employees as well. It was a successful formula and now everything is completely opposite. Nordstrom is no longer Nordstrom. It's like any other retail store. This company will fail as other companies that have failed using the same 'numbers is everything' formula.

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2.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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