Was a great IT Dept to work for, until they started to contract out work to India - IT QA Analyst Nordstrom Employee Review

4.0
Aug 12, 2009
Recommend
CEO approval
Business outlook

Pros

Great opportunity for advancement. I had been promoted many times in my almost 10 years there. I loved my coworkers, Nordstrom has a talent for picking great people. I even enjoyed the majority of my managers. Decent pay and benefits (not at top of scale for this line of work, but not bad)

Cons

I loved the job until they started to change their hiring practice. The area of the IT Dept I worked in started to get replaced with overseas contract workers. The quality of work started to suffer. It was very difficult at times to work with people offshore in another time zone. Many times work had to be redone by a veteran employee because the quality of the offshore work was incomplete, late, or poor. I decided to leave after it went from a job I loved to a job I hated.

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2.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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