Solid, but not without issues. - Engineer Nordstrom Employee Review

3.0
Feb 9, 2017
Recommend
CEO approval
Business outlook

Pros

Nordstrom discount is honestly excellent. The work-life balance is also excellent, while still offering solid pay. You'll get paid more at Google or Amazon, but you'll do just fine here salary-wise while actually getting to have a life outside of work and more PTO (than Amazon, at least). The majority of my coworkers are laid back, friendly people whom I enjoy working alongside and learning from. With one or two exceptions. The technology org needed the streamlining that happened over the last year. It was a really unpleasant thing to go through the reorgs as an employee, and morale (my own included) nosedived for a good chunk of 2016, but I do think the org is better off now for having done that. They're making the necessary moves to modernize and bring our tech up to more current standards, and I feel positively about the future for Nordstrom tech in that sense. On the web side, Yuri K has been a bright spot as a director. Tech HR did a review on salaries a few months ago and a lot of people got respectable raises after it was determined that they were making below Seattle market value. You don't hear about that happening often, and it really made me feel appreciated while pushing back against the feeling that in order to really make more money, you have to job hop. Health insurance is pretty good, great 401K matching (4% after you've been there a year), and charitable donation matching. As an engineer, I spend 90% of my time coding. Limited meetings.

Cons

The churn is real in leadership positions. Managers get shuffled around constantly, you can expect to have multiple managers in a year, and therefore no continuity in how you're managed or how you're evaluated for promotions. I've not had any truly awful managers, but the (multiple) managers I've had have always been either good at helping with technical stuff, or good with dealing with the mentorship/skill-growing "people" side of management. Never both skills in the same person. Also due to the churn, the org, or parts of it, can seem rudderless at times. The org won't pay for its devs to go to conferences. No "learning" budget like you see at some companies (where you get a bit of money for tech books, online courses, etc). Building 864 isn't terrible, but it's not great. Same story for PTO days. Flexible scheduling and the ability to work from home periodically should be more consistently supported. Plenty of teams are fine with it, but others aren't. The proxy.

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Nordstrom Response
8y
Hello, Thank you for making us aware of these problems, and I’m very sorry to learn that your experience with our team structures has so far been unsatisfactory. We strive to hire managers who give every employee the tools and information that he or she needs to do their job, and if we fell short, we’d like to hear where and how. As we grow, we are simultaneously working to make expectations and responsibilities clearer for each role on the team on a continuing basis, and we are collecting feedback along the way to help us improve. If you would be open to sharing more details about your experience, we would like to review them to inform our efforts. Please contact us at any time at NordTechFeedback@nordstrom.com. Sincerely, Patrick Welch VP Technology Nordstrom

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Cons

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Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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