It could be so good. - Anonymous employee Nordstrom Employee Review

2.0
Feb 6, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent discount. I want so badly to list more, but can't think of any. I would stay at Nordstrom if I felt that I have been valued or heard. But while leadership claims to have an open door policy, and does a very good impression of listening to employees, it is truly just for show. When I started at Nordstrom, I was so excited to work with an old company that was determined to adjust for a contemporary audience. But infighting, instability, and a gloomy atmosphere soon had me looking for a new job with a company that values my contributions. I can't wait to leave.

Cons

Petty, gossipy upper management. Nepotism at the highest levels. Cliques that make life miserable for some people who aren't "in." Top-heavy org chart with the squeakiest wheels (but not always the most skills) at the tippy-top--witness the creative VP appointment, a shocking misjudgment. Reverence for social connections that outweighs creative or business contributions. Troubling lack of ethnic diversity. Few females in C-level positions. A boys' club that makes hiring and promotion decisions based on personal preference. An org that changes about once per year. Rampant disorganization. Awful morale.

Explore other reviews about Nordstrom

5.0
May 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits and nice people

Cons

No cons to share for this company

2.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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