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      Nordstrom

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      Nordstrom reviews

      Lack of Leadership & Never Ending Company Transition - Anonymous employee Nordstrom Employee Review

      1.0
      Sep 16, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      401K and company match Health Care Flexible Spending Account Nordstrom discount at 20% or 33% depending on position Some offices have gyms at no cost

      Cons

      Unstable vision, direction, focus Lack of leadership curiosity and competency Continual reorganizations are disruptive and impact inability to move forward General lack of trust results in micro management More insurance changes on the forefront Political cliques

      avatar
      Nordstrom Response
      8y
      Hello, Thank you for your candid feedback. My name is Patrick Welch, and I’m the Vice President of Technology at Nordstrom. I appreciate your sharing this issue with us, especially as we continue our work streamlining our processes across teams. This begins with the way our managers uphold Nordstrom’s commitment to making each role on our team an engaging and rewarding one—and helping each employee to understand the value of their contribution to the company.. As we work to improve, it would be very helpful to hear more details about your experience so that we can resolve this issue and learn where we can go from here. If you have the time, please send me a personal message at NordTechFeedback@nordstrom.com with any further input you can provide. Sincerely, Patrick Welch VP Technology Nordstrom

      Explore other reviews about Nordstrom

      5.0
      Mar 17, 2026
      Sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      No micro managing, fast paced, management is good and understanding.

      Cons

      Long hours, and down times could make time go by so slow.

      2.0
      Jun 2, 2026
      Shoe shiner
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent base pay, somewhat autonomous, great tip potential.

      Cons

      The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

      2
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