Need to be good at pushing sales on customers - Anonymous employee Nordstrom Employee Review

3.0
Oct 15, 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Great compensation if you sell a lot... - Tons of benefits - Good discount - Friendly fellow employees - Satisfaction of helping customers

Cons

- ...if you don't push sales on people then you get "pay period chats" where they basically talk down to you for not forcing sales on customers - Managers play favorites

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5.0
May 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits and nice people

Cons

No cons to share for this company

2.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

2
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