911 operator - 911 Operator New York Police Department Employee Review

I get real exposure to how the criminal justice system operates day to day, especially through tasks like reviewing case files and assisting with reports. A supportive environment makes even simple responsibilities more valuable because I’m learning from people who genuinely want to see me succeed.

A lot of the work can be repetitive, like filing, data entry, or organizing documents. You have limited decision-making power since most responsibilities are support-based. Some tasks may feel disconnected from the bigger picture if you’re not actively trying to learn. The environment can feel strict and rigid because of rules, procedures, and confidentiality requirements

The job itself isn't that bad. It is very repetitive. Could always ask the person next to you for help if you're unsure about a situation. It is fulfilling because you are constantly helping people.

Felt like salvery working 12-16 hour days and expecting to be back "fully charged" just to do another 12-16 hour shift. Honestly feels like you never leave that place. OT everyday and sometimes they won't even tell you until right before you're supposed to leave. Needing to get a doctors note to get out of overtime is not fair. Having to pay $10-$50 for copay just to get a doctors note each time is wild. The pay doesn't add up to the amount of work you do. Majority of the supervisors have a nasty attitude and don't really want to help you. Some even refuse to put their names on some jobs and make you do it for them. If you are going through something, the majority of supervisors and principles would judge you, won't want to understand your situation, and would make it harder for you. Not all, but most will really make you feel like you aren't doing good enough.