Very Toxic - Really Bad Managers Can Ruin Your Career & Livelihood - Customer Success Account Manager Microsoft Employee Review

2.0
Aug 31, 2025
Recommend
CEO approval
Business outlook

Pros

Benefits are awesome Work From Home

Cons

Terrible, pathetic senior leadership. These people don't know what they are doing. Ripped apart the org, and then ripped the CSAM and account team away from all of their customers, just leaving us to deal with the mess of REALLY pissed off customers. Tell us to give them the "Red Carpet Experience". What a joke. Can't even travel to visit your customers either, while AWS & Google are sending teams to customers weekly. Bonuses and Merit have been slashed this year while Microsoft had its best year. I'm saying 5% and 1%. Slashed stock bonus too. Reviews are based on their "Growth Mindset" BS. Your manager can rank or tank you. The worst micromanagement I have ever seen. Will lie and then gaslight you. And put the lies in your review to tank you even further - in your career there and your livelihood. You complain and it goes nowhere.

Explore other reviews about Microsoft

5.0
Jun 7, 2026
Recommend
CEO approval
Business outlook

Pros

Interesting and varied work. Seasonality to the job allows for rest period

Cons

Less stability than there used to be makes people afraid to take risks

4.0
Jan 28, 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. If you love tech, this is a great place. No doubt you'll talk tech (mostly the MSFT stack) from enterprise to consumer - from PCs to phones to Xboxes - from datacenter to desktop. 2. What were GREAT benefits are now VERY GOOD (took a small step down) but still probably better than you'll find at 99% of large corporations. If you've got family - the value of the benefits is even higher. 401k match is nice. 3. Even with it's struggles MSFT is still a cash printing machine. This means if you can keep your nose clean and do reasonable work, you can have a stable job, pay your bills, feed your family, and not worry (too much) about layoffs. The stock you own likely won't tank, but probably won't go up much either. You'll get a bonus each year and some stock. It's a decent life if you aren't looking to light the world on fire.

Cons

Brand on Your Resume: After many years of losing market share and struggling to be at the front end of innovation and the fact that there's 90,000 employees, don't think MSFT is necessarily going to be attractive on your resume to more agile and smaller companies. Managing Your Career: Make you say this out loud so it registers - 90,000 employees work there. Double that for vendors. It is VERY hard to "stand out" and move up in the company. Don't expect your manager to be much of an advocate or enabler to help you meet your career goals - they are basically trying to survive the stack rank every year too. Not familiar with the stack rank? Check out the 2012 Vanity Fair article called "Microsoft's Lost Decade".

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