High Call Volume - Customer Service Representative K12 Employee Review

5.0
Jan 8, 2026
Recommend
CEO approval
Business outlook

Pros

Comprehensive training Salesforce Call Flow Overtime opportunities

Cons

Busy during back to school enrollment with back to back calls Troubleshooting lots of end-user error

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K12 Response
4mo
We appreciate you sharing your experience with us! It’s wonderful to know your time at K12 left a positive impression.

Explore other reviews about K12

5.0
Jun 7, 2026
Recommend
CEO approval
Business outlook

Pros

Easy job to learn , no phones, management is really understanding.

Cons

No warnings of lay offs

1.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Remote environment, Computer provided; Access to learning design tools that brick and mortar schools typically don’t have the funding for

Cons

Each department is different, but the ELL/ESL department is very micromanaged. Class sessions were required to be recorded, and it’s your fault if students don’t attend class (there are no repercussions for students who don’t attend). Case loads aren’t manageable (most are over 100 students). The job description is very misleading- ELL specialists end up being ELL teachers with a multitude of additional responsibilities. Very much ‘sink or swim’. Pay is low, and benefits are very expensive.

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