Culture gives way to toxicity - Business Analyst JetBlue Employee Review

3.0
Aug 18, 2019
Recommend
CEO approval
Business outlook

Pros

- The people you work with do whatever they can to get things done. - Fellow Crewmembers share a common goal. - Flight benefits are good when you can use them.

Cons

Despite a great culture, the leadership at JetBlue plays nothing but favorites. Crewmembers are told they need to forge their own path forward and to make yourself marketable. This is impossible to do when Crewmembers are promoted based on who they know, who stays out the latest and what project you're on. Trainings and advancement opportunities are evasive. For example, they have a POL program (Principles of Leadership) and even though some may solidly demonstrate these skills, you are only allowed to attend the program if you have "manager" in your title. The Digital team constantly falls over their own feet. Leadership loves to demean and belittle Crewmembers who show initiative (unless again, you're part of t his exclusive group). Crewmembers who work in Salt Lake City (reservation agents) work full time at home unless they've abused their privileges. IT Crewmembers are afforded 1 day a week even if you've been on a call in the middle of the night because someone can't print a boarding pass or book a reservation. During overnight deployments they are pretty good not "requiring" Crewmembers to be in the office right away but it means a lot to them if you do show up. So much information is siloed into individual Cremwmbers so if that person goes on vacation, you end up being screwed if you need anything relevant to their area. Flight benefits are nice but to make it part of your overall compensation is ignorant. If you have relatives or family it's often tricky to fly anywhere.

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5.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

great place to work for

Cons

none from my experience there

3.0
May 11, 2026
Recommend
CEO approval
Business outlook

Pros

Working at JetBlue has a lot of benefits, especially for people who enjoy a fast-paced environment and interacting with others. One of the biggest advantages is the travel perks. Employees get standby flight benefits, which makes traveling much more affordable and gives people the opportunity to visit places they normally might not have been able to. Another major positive is the work environment and company culture. JetBlue puts a strong focus on teamwork, customer service, and treating employees with respect. Many crewmembers build close relationships with their coworkers because everyone works together during busy operations and challenging situations.

Cons

Working at JetBlue also comes with challenges, especially because the airline industry can be very demanding. One of the biggest downsides is the schedule. Many positions require working early mornings, overnight shifts, weekends, holidays, and long hours during delays or bad weather. The schedule can sometimes make it difficult to maintain work-life balance. Another challenge is dealing with stressful situations. Airport operations move very quickly, and employees often have to handle upset customers, flight delays, cancellations, or operational issues while still remaining professional and calm. During peak travel seasons, the pressure can increase significantly.

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