Disorganized, but good benefits and perks - Customer Service Associate IKEA Employee Review

2.0
Apr 26, 2022
Recommend
CEO approval
Business outlook

Pros

Good pay, plenty of hours basically if you wanted them you got them, good benefits including health care and discounts in store, tons of opportunities to change departments and grow your career once you're in, generally very friendly

Cons

Very disorganized and way too many managers. Too many cooks in the kitchen is an understatement. Customer service was at the bottom of the list and treated as such, didn't get the support needed, didn't get listened to, and ran through employees like crazy. IF you have a tough customer service skin you'll be fine because IKEA customers are something else, they are pretty horrible.

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5.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work in

Cons

Sometimes on call and weekends and nights work

3.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits PTO and vacation The team is good. Installing the roomsets and media Picking design to a certain extent

Cons

Management The design can be really controlled You have to get approval from so many people Manager is micro managing

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