Unless you’re in, you are out. - Customer Resolution Specialist IKEA Employee Review

3.0
Sep 10, 2019
Recommend
CEO approval
Business outlook

Pros

Benefits, Pay, Diverse Culture, Paid Lunches, Financing

Cons

Lack of training, favoritism, too many changes. They will find any reason to fire you if you are not liked. Be wary. There are people with criminal history working there as well as current drug usage. This is a huge reason why people are unable to move up in the company because the call center is full of people under the influence. Several managers drink on the job, smoke marijuana, take elongated breaks and don’t deal with escalations not to mention the atmosphere of everyone sleeping with one another to move up in company. I was fired because of occurrences due to my fiancé having a stroke and no one worked with me. I even reached out to the call center manager at the time & corporate. Nothing was done. However, there are people still working there that don’t deserve to. DO NOT RECOMMEND! This company is full of SNAKES!

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5.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work in

Cons

Sometimes on call and weekends and nights work

3.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits PTO and vacation The team is good. Installing the roomsets and media Picking design to a certain extent

Cons

Management The design can be really controlled You have to get approval from so many people Manager is micro managing

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