3.0
Feb 26, 2009
Former employee
White Marsh, MD
Recommend
CEO approval
Business outlook
Pros
Flexible scheduling, health, dental, and vision benefits.,
Cons
The National Call Center in Baltimore, MD does not promote from within. Management positions are not filled from within. The only way to move forward in this company is to relocate. Any movement in you current location is a lateral move with little increase in pay. There is little structure here. When the company makes changes to processes, little thought seems to be given to how these functions will be handled. Emphasis is placed on controlling cost and doing things differently. Much less focus is given to customer satisfaction and product quality. Leadership at the call center needs to be reevaluated.