A wake up call - Customer Service IKEA Employee Review

3.0
Nov 23, 2011
Recommend
CEO approval
Business outlook

Pros

Great coworkers, everyone was a team in the department, okay discount, clean environment, good parties and events, compensation was higher than most places doing the same type of work.

Cons

Upper management was incompetent, not understanding about life outside of work, a lot of people I worked with were in College, but scheduling was difficult to accommodate school. Other departments were hard to communicate with, not very helpful at all. Couldn't really speak to anyone in upper management about issues with other departments because they were all buddy buddy. No room for advancement unless your kissing someones butt well before the position is open.

Explore other reviews about IKEA

5.0
May 25, 2026
Recommend
CEO approval
Business outlook

Pros

Good People, Decent money, Decent opportunities

Cons

Does not pay enough money

4.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

I have a very empathetic and flexible manager. Although I do meet the requirement to be in office three days a week many others do not and don’t seem to suffer for it. My work can be challenging at times, but due to the slow pace of most things here I rarely feel overwhelmed.

Cons

This is, without equivocation, the most sclerotic organization I have ever been a part of. The management structure and reporting lines are inscrutable and even after 3 years I barely understand how my team fits into the larger picture. My job is a data role, and although getting access to data has improved somewhat, it is still one of my biggest blockers.

See reviews by: Helpful|Rating|Date|All