Pros
Great experience assisting customers over the phone. Working in IKEA’s customer support team has given me a strong sense of how much the company values its customers and staff. Most of the day involves taking inbound calls from U.S.customers who need help with online orders, deliveries, and product inquiries. The system is well-organized — we use multiple tools to track, troubleshoot, and follow up on each case — and the training prepares you to handle calls efficiently and professionally. The calls can be fast-paced, and you often need to multitask between screens while maintaining a friendly, calm tone. It’s rewarding when you’re able to resolve a customer’s issue on the first call or turn a frustrated situation into a positive one. The metrics are clear (KPI, CSAT, AHT), and there’s good teamwork among agents and leads. Overall, it’s a structured and supportive environment for anyone who enjoys problem-solving, communication, and working in a dynamic customer-facing role.
Cons
work-life balance is out of the picture. But, it's worth it.