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      H&R Block

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      H&R Block reviews

      Tough environment - Multi Unit Team Lead H&R Block Employee Review

      3.0
      Sep 7, 2025
      Multi unit team lead
      Recommend
      CEO approval
      Business outlook

      Pros

      Paid well for seasonal work, and I ended up loving my teams of tax pros and my coworkers.

      Cons

      The way the company tied bonuses to work for tax pros created a bad environment and encouraged competition rather than cooperation between tax pros, so building a trusting and bonded team was challenging. That, and constant difficult conversations with upset clients who were expecting a different tax outcome was exhausting, and there was little to no support or training from upper management on handling those conversations. Not to mention the impact that COVID had on the 2020 tax year - the job was tough.

      avatar
      H&R Block Response
      9mo
      We appreciate your review. We're pleased to hear you enjoyed working with your teams and appreciated the seasonal compensation. We understand your concerns about bonus structures and support, and we’ll continue working to improve training and foster stronger collaboration across teams.

      Explore other reviews about H&R Block

      5.0
      Mar 28, 2026
      Associate team leader
      Recommend
      CEO approval
      Business outlook

      Pros

      Great coworkers and enjoy helping clients

      Cons

      Long hours, especially at the end of tax season

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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