Not for the caring kind - Team Leader H&R Block Employee Review

2.0
May 5, 2025
Recommend
CEO approval
Business outlook

Pros

Met many good clients that needed help.

Cons

Don't work here if you care about quality over quantity. It's about making reports look good no matter what it takes. That's all the people at the top see so there's no room for service and caring.

avatar
H&R Block Response
1y
Thank you for your feedback. We’re happy to hear you found meaning in helping clients. We also recognize your concerns about the emphasis on metrics over meaningful service. We are always working to ensure our values algin with our practices.

Explore other reviews about H&R Block

5.0
Jun 22, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great work during tax season

Cons

Not available year round for most employees

3.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

See reviews by: Helpful|Rating|Date|All