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      H&R Block

      Engaged employer

      H&R Block reviews

      Good place to gain experience but that’s it. - Client Service Professional H&R Block Employee Review

      2.0
      Apr 16, 2024
      Client service professional
      Recommend
      CEO approval
      Business outlook

      Pros

      - Gained experience doing Point Of Sale - Short commute - Getting to know clients

      Cons

      - I was told not to tell anyone asking about pricing about our exact pricing - Low pay - No benefits - Being expected to accommodate clients who demanded same day appointments/walk-ins - Being expected to do cold calling while handling clients in person and incoming calls at the same time - I was not fully trained in person on how to locate specific forms in the system which led to me being shamed by a Tax Pro who - System for cold calling was not updated regularly to reflect which clients came back to file

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      5.0
      Jun 28, 2026
      Client service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Loved my team, great skill to have and career adavancement.

      Cons

      Hectic routine, difficult client can cause a lot of issues.

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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