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      H&R Block

      Engaged employer

      H&R Block reviews

      Ok for first field/desktop support job - Field Support Technician H&R Block Employee Review

      3.0
      Aug 3, 2023
      Field support technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible - During the pre-tax set-up time I could work when I wanted as long as the offices were getting setup & connected. WFH - For helpdesk phone days it was all at the house on Co-provided equipment.

      Cons

      - During tax season it's mostly helpdesk phone work from tax preparer calls. Low to no training to support a pretty complex system. The tax software they use is buggy & clunky. Most issues end up escalated to tier2 after an hour of butting heads with the system. - Very picky standards for the trouble tickets we log. That's valid. But they need to have the same high standards for the developers. - Pay is NOT competitive for the level of expertise needed for the helpdesk work. On the low end for the desktop/network duties.

      Explore other reviews about H&R Block

      5.0
      Mar 28, 2026
      Associate team leader
      Recommend
      CEO approval
      Business outlook

      Pros

      Great coworkers and enjoy helping clients

      Cons

      Long hours, especially at the end of tax season

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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