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      H&R Block

      Engaged employer

      H&R Block reviews

      CSP - Client Service Professional H&R Block Employee Review

      1.0
      Jun 22, 2015
      Client service professional
      Recommend
      CEO approval
      Business outlook

      Pros

      Scheduling is made for the entire tax season. Easy clerical work & paid training. Training was better tha the actual job itself in my case. It's around 9.50 for a first year Client sales professional

      Cons

      If it is a slow day it can be very boring. If you're not comfortable making calls this isn't for you. Clients will take their frustrations out with you before they get to the tax pro because you're right in the front. Be brave & keep your people skills :) It's just temporary ! Your overall experience depends on what office location you're in. I suggest a busy office with upbeat & friendly staff.

      Explore other reviews about H&R Block

      5.0
      Jun 22, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work during tax season

      Cons

      Not available year round for most employees

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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