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      H&R Block

      Engaged employer

      H&R Block reviews

      Good job - Customer Service Representative H&R Block Employee Review

      4.0
      May 8, 2015
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Clearly defined responsibilities, but freedom to do the job well in your own way. Very flexible with your schedule knowing it's seasonal work (for the tax season), and nicely upfront about the pros and cons of working the job (hours can rise and fall during peak and low periods during the 3.5 months they're open every year). Company delivered nice perks in the form of food treats to the different offices esp. as things got busier close to April 15th. You can have your taxes done for free by one of the tax pros in your office.

      Cons

      I wish the company did recycling, any at all.

      Explore other reviews about H&R Block

      5.0
      Jun 28, 2026
      Client service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Loved my team, great skill to have and career adavancement.

      Cons

      Hectic routine, difficult client can cause a lot of issues.

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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