Decent service, terrible sales push. Not a position for someone with a heart. - Seasonal Tax Pro H&R Block Employee Review

3.0
Feb 28, 2022
Recommend
CEO approval
Business outlook

Pros

Working in an industry that had the potential to actually help people. My first year was great, there were optional add ons, but they were not necessarily right for every client.

Cons

Sells everyone on addons they don't need or want. There was a big push a few years ago on this and it changed the entire scope of work. Doesn't matter how hard you work for the client, just have to make sales quotas. Horrible environment for people already having a stressful time.

Explore other reviews about H&R Block

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, career growth, compensation, and coworkers

Cons

Benefits, workload, and health care plan

3.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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