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      H&R Block

      Engaged employer

      H&R Block reviews

      Seasonal Employee Experience - CSP - Client Service Professional- H&R Block Employee Review

      4.0
      Apr 15, 2021
      Csp - client service professional-
      Recommend
      CEO approval
      Business outlook

      Pros

      As a full times seasonal employee, this is a fast paced work environment working with diverse clientele which keeps the job interesting, exciting, and engaging. Access to new knowledge almost daily which enriches your knowledge base if you are interested in both individual and business taxes. Good opportunity to educate taxpayers. Great work experience! I will be taking the Tax Prep class for next tax season.

      Cons

      This being my first season the cons are not H&R Block related necessarily, but taxpayers tend to think that the company is part of the IRS.

      Explore other reviews about H&R Block

      5.0
      Jun 28, 2026
      Client service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Loved my team, great skill to have and career adavancement.

      Cons

      Hectic routine, difficult client can cause a lot of issues.

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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