Client Service Professional - Anonymous employee H&R Block Employee Review

4.0
Apr 16, 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to work, pretty good management, and great people to work with

Cons

The HR pay rate for non-commission works could be a little better. Also, the paperwork for the hiring process is rather lengthy, took about 2 hours to complete via the web.

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5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers in the office

Cons

Low volume of tax returns

3.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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