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      H&R Block

      Engaged employer

      H&R Block reviews

      My experience as a Seasonal part time CSP - Client Service Professional H&R Block Employee Review

      5.0
      May 3, 2017
      Client service professional
      Recommend
      CEO approval
      Business outlook

      Pros

      Fair pay. Respectful, appreciative, helpful and courteous. All these words describe the Tax Pro's as well as supervisors. Regular hours. Would definitely consider working there again next tax season.

      Cons

      The only criticism I have is that I wish it could be a year-round position. Although we had no responsibility regarding tax information it might have been helpful to have a little more General information to better serve the clients.

      Explore other reviews about H&R Block

      5.0
      Mar 28, 2026
      Associate team leader
      Recommend
      CEO approval
      Business outlook

      Pros

      Great coworkers and enjoy helping clients

      Cons

      Long hours, especially at the end of tax season

      3.0
      Jun 23, 2026
      Senior tax analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible availability. Path for promotion is obvious and quantified.

      Cons

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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