Who's minding the store? - Anonymous employee H&R Block Employee Review

1.0
Jan 11, 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Frienships formed with other tax pro's.

Cons

The level of disregard for the workers, the hiring of people with NO, I do mean NO managerial skills whatsoever to manage offices, the inability of district managers to see past their bottom line, the endless marketing, with no gratitude, do not buy lunch for 50, let us kbnow individually you appreciate us. Finally, if you have to hire people with no skills to manage, clearly there is a problem not being addressed and when you have Tax Pro's leaving and you fail to or do not care to find out why, then you should not be in the job you have!

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5.0
Mar 28, 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers and enjoy helping clients

Cons

Long hours, especially at the end of tax season

3.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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