Very favorable but could be boring at times - Benefits Manager H&R Block Employee Review

3.0
Oct 10, 2011
Recommend
CEO approval
Business outlook

Pros

Great group of people, very warm and friendly and always willing to go the extra step

Cons

Pay skill was very low and out of date with current trends. Senior management seemed to be well paid.

Explore other reviews about H&R Block

5.0
Mar 28, 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers and enjoy helping clients

Cons

Long hours, especially at the end of tax season

3.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible availability. Path for promotion is obvious and quantified.

Cons

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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