Great company but... - Customer Success Manager (CSM) Glassdoor Employee Review

Hello CSM and thank you so much for taking the time to craft this incredibly thoughtful review. The pros you mention really resonate with me, and are also the things that have kept me at this company for over nine years. I, too, feel like things have been challenging this past year as Glassdoor has navigated these times of economic uncertainty; but I think what makes Glassdoor so special is that we are transparent, take feedback to heart, and we all strive to take care of our culture and each other. A few things I have found recent encouragement in: Consistent KPIs for the last 2.5 quarters with no plans to adjust them again in the near future. Significantly fewer account transitions and more book consistency. The CSM org has really robust career competencies already, but the launch of Universal Competencies (coming soon!) and all open roles now being posted in Grow-in-Glassdoor will also help folks more easily move between roles in other departments, too. In this economic environment, there are naturally fewer new open roles or movements, but I hope you’re able to still work with your manager on developing skills or seeking out opportunities for growth that will position you well for when things open up again. My door is always open if you’d like to gameplan or have additional feedback on promotions, too. CSM Spirit Week is coming back and we’ve officially announced in-person gatherings for this year! Hearing our CEO continue to commit to prioritizing these get-togethers is really refreshing. On-sites personally help me SO much with morale and connection. A continued focus on improving everyday work through things like simplification, automation, and better tooling in order to give you time back in your day or give you more time to connect about non-work things with colleagues. I personally see the CSM managers constantly ideating about ways to help their teams while also bringing a level of fun and excitement, too! I have never worked with such a caring group of leaders. So keep the feedback coming, our ears are open! Thanks again for taking the time to comment, and please always feel free to reach out to me directly if you’d like to give any more feedback. - Andrea Johnson, Director of Customer Success