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      Burnout & Disengaged Management - Customer Success Manager Glassdoor Employee Review

      3.0
      Dec 1, 2023
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Compensation is fair, and the people I work with are skilled, supportive, & collaborative.

      Cons

      Management is pulled into too many different directions where I'm often wondering what exactly are they managing for our team aside from a weekly team meeting. Burnout is always present and has been expressed continuously each quarter, but there hasn't been any meaningful changes from upper-leadership.

      avatar
      Glassdoor Response
      2y
      Hi there - thank you for taking the time to share your experience. I'm pleased to hear that you find our compensation fair and that you appreciate the skills, support, and collaboration of your colleagues. However, I am truly sorry to learn about your concerns regarding management and the presence of burnout within your team. I agree with you that the primary responsibility of a manager should be managing and supporting their direct team; however, I also recognize that many of our managers are also asked to help lead, consult and/or advise on various OKRs and initiatives that might leave you wondering what makes up their day. I know you mentioned that you don’t feel your manager is engaged, and if you don’t feel as though you can approach them with your concerns, I would encourage you to reach out to your Director. - Kristin Brandon, Director of Customer Success

      Explore other reviews about Glassdoor

      5.0
      Feb 12, 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      2.0
      Feb 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
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