Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Glassdoor

      Part of Indeed

      Engaged employer

      Glassdoor reviews

      I feel Lucky! - Customer Success Manager Glassdoor Employee Review

      5.0
      Mar 11, 2022
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Genuinely, never in my professional career have I felt as respected and supported as I do at Glassdoor. Culture and Values are at the forefront of everything and if/when you ever have a concern you feel like you’re not only listened to, but action comes off the back of it. The people, the people, the people, the people! Salary and compensation is well above the industry average and work life balance is great. Clear and concise career development opportunities. Glassdoor have cracked the whole, respect your employees and they’ll stick around and fly the flag for you.

      Cons

      EMEA & US physical meet up, would help massively with relationship building from a distance.

      avatar
      Glassdoor Response
      4y
      I'm thrilled to hear you are having a great experience on the EMEA CSM team. In particular, I love to see positive sentiments around the support you are getting, career development, and work-life balance as these are areas we've been focused on improving in CS. The fact that you feel heard and see follow up action is particularly important. We do our best to transparently share themes for improvement and hold ourselves accountable to progress and action. As for getting together in person, I hear you and am also looking forward to it. Hope you are excited about the opportunities we shared in our Go To Market All Hands to connect in person this year! Thank you for sharing your feedback - it helps us continue to improve your experience! - Kira Dewey, Interim Head of Customer Success

      Explore other reviews about Glassdoor

      5.0
      Feb 12, 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      2.0
      Feb 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
      See reviews by: Helpful|Rating|Date|All
      Related searches: Glassdoor jobs | Glassdoor salaries | Glassdoor benefits | Glassdoor interviews | Glassdoor conversations
      Glassdoor reviewsGlassdoor Customer Success Manager reviewsGlassdoor review