A company that actually lives up to its core values - Customer Success Manager Glassdoor Employee Review

4.0
May 19, 2021
Recommend
CEO approval
Business outlook

Pros

- Extra company wide holidays this year to offset burn out during the pandemic - No pay cuts as a result of the pandemic, and merit increases have been re-instated - Unlimited PTO - Very transparent leadership style - A great job maintaining culture in a remote environment, through virtual events, employee resource groups, newsletters, slack channels, etc. - Focus on Diversity, Equity & Inclusion, not only through our product offerings, but also internally - Glassdoor has some of the nicest people you'll ever meet (and so smart!) - Salary transparency rolled out this past fall, allowing insight into pay bands and your personal compa-ratio - Free healthcare, and a new mental wellness benefit added amid the pandemic

Cons

- There are still some bumps in the road as we navigate our new partnership with Indeed, and find our groove working with them - Workload increased significantly after COVID related layoffs last year, however, we are now in a position to grow the CS team again, which should significantly reduce workload & burn out as we head into the summer months - Because of layoffs, and now onboarding new teammates, there have been many account transitions

Explore other reviews about Glassdoor

5.0
Feb 12, 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

Cons

I cannot think of any cons.

1
2.0
Feb 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

Cons

During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

4
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