It's not the same company it was, but it's still a good place to work - Customer Success Manager Glassdoor Employee Review

4.0
Jul 17, 2020
Recommend
CEO approval
Business outlook

Pros

Although a lot has changed this year and it has been and will be a huge challenge, there are still positives at Glassdoor. For my role I feel I am paid fairly and when we had a physical office in Dublin, I felt we were well taken care of in terms of the usual perks (office snacks, team nights out etc). Hopefully the company will find a way to continue that while we work from home for the foreseeable due to COVID-19. In the past I always felt that career opportunities were great at the company - I am unsure if this will continue, but hope it will. At the moment I feel that management and leadership are listening to what we have to say, and our opinions are being taken on board. Working from home has been great and the flexibility that the company has always shown in terms of time off is a huge positive. I am hoping we can continue to work from home on a permanent basis but that is still TBC. Overall I am still happy to be working for Glassdoor but there are huge challenges ahead.

Cons

Let's be honest, the slashing of around 55 jobs in Dublin and 300 globally was handled terribly. It felt like a house we had been building for years had just been hit by a bomb. The announcement was handled badly. We have preached transparency for years and at the moment when we needed it most, leadership failed. The reviews on this page from Dublin pre-March 2020 are now worthless as this is no longer the same company. It is a similar company, but definitely not the same one I have worked in for 4 years . The reorganisation has been a bit of a mess and I think it will be the same for the next 6-9 months. - I guess that is to be expected with such a large change in strategy. Unfortunately with the recent changes, we now have no high level leadership on the ground in EMEA and we have gone back to being led by the US. This did not work in the past, and it wont work going forward. We need someone with overall responsibility for the region to be actually in the region to deal with issues if / when they arise. With the reorganisation, the jobs we were previously doing have changed significantly, and to be honest a lot of us feel like we have been demoted (despite the company message that we have not).

Explore other reviews about Glassdoor

5.0
Feb 12, 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

Cons

I cannot think of any cons.

2.0
Feb 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

Cons

During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

4
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