Pros
I've met some nice people there. The health insurance they offer is good. They have nice walking paths.
Cons
You cannot take more than two personals a day (no more than five minutes) for any reason. I talk a lot with being in a call center, so I drank a lot of water until a manager pulled me aside to tell me I was going to be fired if I kept taking personals. I was taking two a day-what I was supposed to be allowed. The customers often treat you like dirt, but!, unless they are cursing at you specifically, AND you have warned them, you're not allowed to disconnect. So, the guy that told me that he was going to hunt me down, kill me, kill my family, etc, I couldn't disconnect from because he didn't use curse words, per my manager while the guy was muted. They cause intense amounts of stress but offer no relief from it. You only get 7 days off a rolling year excuse or no excuse before you're fired, they list it differently saying that you have to maintain a 97% percent dependability to keep your job-I'm strictly talking about calling out sick, not vacation time. Despite the intensity of the day you get one fifteen minute break, and thirty minutes for lunch-though, in the GEICO 101 (welcome to geico class) they said 45 for lunch, and a break; you see what they did there, right? They, also, talk up their awesome benefits like disability, but when I was hospitalized, told I couldn't return to work, etc, they told me I would have to be out of work for 6 months before the benefits would start kicking in, I've been paying in for years but I get nothing, basically. The supervisors avoid calls from the phone reps making it just that much harder to do our jobs. The managers never listen to us when we try to tell them about that particular issue. Our numbers are public fodder, I'm a 4.7 but that, still, irritates me. Also, they send out public notice if you're late coming back from anything, no matter the reason. I was 35 seconds late from my break because my diabetic son had his lunch stolen, and the school called to notify me just as I was as I was heading back to my desk. It didn't matter, I was publicly shamed despite my good reason, despite my normally being back early, etc, nothing that went before mattered. Also, no matter how much you do, no matter how well you do, it's never enough, they want more.