Would not recommend - Customer Service Representative GEICO Employee Review

1.0
Dec 27, 2015
Recommend
CEO approval
Business outlook

Pros

Nice salary and incentives, great open door policy, upper management is very approachable. that is about the only pros I can think of about this company.

Cons

Very strict scheduling, little to no flexibility. Unrealistic expectations then when you don't mwet them while you are doing everything you shold be doing, they offer no feedback and you are still penaized. customers talk to you any kind of way and you're supposed to just take it. Way too much stress for job title. If money is your sole motive and you can take being told how you need to always do better regardless of how hard you try, then go for it. There is a reason why they have an extremely high turnover rate.

Explore other reviews about GEICO

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

The pay was and great training

Cons

The lack of shifts they have available

5.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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