Job Insecure - ICS Associate GEICO Employee Review

1.0
Sep 14, 2023
Recommend
CEO approval
Business outlook

Pros

the pay is decent, benefits, flexing/ATO/same day vacation.

Cons

Not transparent. The metrics have changed at least 3 times in 3 months and were backdated. We don’t actively know what the goal is, we are just told to stay at tbe top or risk losing your job. They hired the last crop of classes in a higher pay grade than the preceding classes of early 2023, allowing them to make more for the exact same position. We have the lowest call volume and queue in the country but we are expected to be competitive with the entire company??? The unclear goals, fear of losing your job at every turn and micromanagement do not make the hourly worth it.

Explore other reviews about GEICO

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

helpful team members and leadership beautiful facility with lunch room and gym very clean and organized systems

Cons

hours I was originally offered as a new rep were not the best

5.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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